Timely and ongoing care

2 Timely and ongoing care

Everyone can get an appointment with their primary care team within a reasonable time.

All Respondents

21% of respondents used online virtual care platforms in the last 12 months.

Respondents who used online virtual care platforms in the last 12 months

Percentages can exceed 100% as the question allowed respondents to select multiple options.

76% of people in Canada paid for the virtual care platform visit with their provincial health card.

Payment method for respondents who who used online virtual care platforms

Those with a primary care clinician

Among those with primary care, 93% of people had at least one clinic visit in the past year.

Respondents with primary care: how often have they visited their clinic in the past 12 months?

KEY FINDING

87% of those who visited their clinic in the past year always or usually saw their own clinician.

Respondents with primary care: how often did they see their own clinician in the last 12 months?

Among those with primary care, 77% tried to get care for a non-urgent issue with their clinician or clinic in the last year.

Respondents with primary care: did they try to get care for a non-urgent issue in the last year.

KEY FINDING

Among those with primary care who tried to get non-urgent care in the past year, 66% were satisfied with the wait time.

Respondents with primary care: satisfaction with wait time for non-urgent care

KEY FINDING

Among those with primary care, 31% reported their clinician or clinic offers urgent care outside regular hours.

Respondents with primary care: is their clinician available for urgent care outside regular hours?

Percentages can exceed 100% as the question allowed respondents to select multiple options.

Among those with primary care, 35% tried to book an urgent appointment with their clinic in the last year.

Respondents with primary care: did they try to book an appointment for urgent care in the last 12 months?

KEY FINDING

Among those with primary care who tried to book an urgent appointment in the past year, 37% obtained one the same or next day.

Respondents with primary care: time taken to get an appointment for urgent care

KEY FINDING

51% were satisfied with the wait time for their urgent appointment.

Respondents with primary care: satisfaction with wait time for urgent appointment

Those without a primary care clinician

Among those without primary care, 51% were satisfied with the wait time for non-urgent care.

Respondents without primary care: satisfaction with wait time for non-urgent care

People in Canada without primary care sought urgent care primarily at a hospital emergency department.

Respondents without primary care: where they received care for an urgent health problem

Among those without primary care, 71% received urgent care the same or next day.

Respondents without primary care: time taken to get care for an urgent health problem

Among those without primary care, 40% were satisfied with the wait time for urgent care.

Primary care clinician or team

Support for well-being

Access to health data

Culturally safe care

Accountability to community

All Respondents

Respondents who used online virtual care platforms in the last 12 months

Payment method for respondents who who used online virtual care platforms

Those with a primary care clinician

Respondents with primary care: how often have they visited their clinic in the past 12 months?

Respondents with primary care: how often did they see their own clinician in the last 12 months?

Respondents with primary care: did they try to get care for a non-urgent issue in the last year.

Respondents with primary care: satisfaction with wait time for non-urgent care

Respondents with primary care: is their clinician available for urgent care outside regular hours?

Respondents with primary care: did they try to book an appointment for urgent care in the last 12 months?

Respondents with primary care: time taken to get an appointment for urgent care

Respondents with primary care: satisfaction with wait time for urgent appointment

Those without a primary care clinician

Respondents without primary care: satisfaction with wait time for non-urgent care

Respondents without primary care: where they received care for an urgent health problem

Respondents without primary care: time taken to get care for an urgent health problem

Respondents without primary care: satisfaction with wait time for urgent care