Culturally safe care

5 Culturally safe care

Everyone experiences their care as seamless across time and between different providers.

Those with a primary care clinician

Almost all those with primary care can communicate with their clinician and/or staff in a language they are comfortable with.

Respondents with primary care: ability to communicate with clinician and staff in a comfortable language

Among those with primary care who experience a language barrier with their clinician, only 11% are offered language interpretation.

Respondents with primary care: availability of language interpretation

Among those with primary care, 77% would feel most comfortable speaking English and 14% speaking French with their family doctor or nurse practitioner and their staff.

Respondents with primary care: preferred languages for communication with clinician and staff

KEY FINDING

Among those with primary care, 64% agreed that their clinic staff reflect the diversity of the community they serve.

Respondents with primary care: agreement that clinic staff reflect community diversity

KEY FINDING

Among those with primary care, 70% agreed that their clinicians and staff understand and respect their cultural background.

Respondents with primary care: agreement that clinician and staff understand and respect their cultural background

KEY FINDING

Among those with primary care, 78% agreed that their clinic is accessible for people with reduced mobility.

Respondents with primary care: agreement that clinic facilities are accessible for people with reduced mobility

KEY FINDING

Among those with primary care 12% reported experiencing some form of discrimination. Most commonly, discrimination based on weight and mental health conditions.

Respondents with primary care: experience of discrimination during care in the last 12 months

Percentages can exceed 100% as the question allowed respondents to select multiple options.

Those without a primary care clinician

Among those without a family doctor 4% cannot communicate with the doctor or staff in a language they are comfortable in when receiving care.

Respondents without primary care: ability to communicate with doctor and staff in a comfortable language

Among those without primary care who experience a language barrier when receiving care, 27% are offered language interpretation

Respondents without primary care: availability of language interpretation at usual care location

Among those without primary care, 61% would feel most comfortable speaking English and 23% speaking French with a doctor or staff.

Respondents without primary care: preferred languages for communicating with healthcare staff

KEY FINDING

Among those without primary care, 46% agreed that the clinicians and staff at their usual care place reflect the diversity of the community they serve.

Respondents without primary care: agreement that doctors and staff reflect community diversity

KEY FINDING

Among those without primary care, 49% agreed that the clinicians and staff at their usual care place understand and respect their cultural background.

Respondents without primary care: agreement that doctors and staff understand and respect their cultural background

KEY FINDING

Among those without primary care, 61% o agreed that the place where they seek care is accessible for people with reduced mobility.

Respondents without primary care: agreement that usual care location is accessible for people with reduced mobility

KEY FINDING

Among those without primary care, 23% reported experiencing some form of discrimination. Most commonly based on gender, age and weight.

Respondents without primary care: experience of discrimination during care in the last 12 months

Percentages can exceed 100% as the question allowed respondents to select multiple options.

Primary care clinician or team

Timely and ongoing care

Support for well-being

Access to health data

Accountability to community

Those with a primary care clinician

Respondents with primary care: ability to communicate with clinician and staff in a comfortable language

Respondents with primary care: availability of language interpretation

Respondents with primary care: preferred languages for communication with clinician and staff

Respondents with primary care: agreement that clinic staff reflect community diversity

Respondents with primary care: agreement that clinician and staff understand and respect their cultural background

Respondents with primary care: agreement that clinic facilities are accessible for people with reduced mobility

Respondents with primary care: experience of discrimination during care in the last 12 months

Those without a primary care clinician

Respondents without primary care: ability to communicate with doctor and staff in a comfortable language

Respondents without primary care: availability of language interpretation at usual care location

Respondents without primary care: preferred languages for communicating with healthcare staff

Respondents without primary care: agreement that doctors and staff reflect community diversity

Respondents without primary care: agreement that doctors and staff understand and respect their cultural background

Respondents without primary care: agreement that usual care location is accessible for people with reduced mobility

Respondents without primary care: experience of discrimination during care in the last 12 months