1

Primary care clinician or team

Everyone has a relationship with a primary care clinician who works with other health professionals in a publicly funded team.

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2

Timely and ongoing care

Everyone receives ongoing care from their primary care team and can access them in a timely way.

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3

Support for well-being

Everyone's primary care team is connected to community and social services that together support their physical, mental and social well-being.

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4

Access to health data

Everyone can access their health record online and share it with their clinicians.

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5

Culturally safe care

Everyone receives culturally safe care that meets their needs from clinicians that represent the diversity of the communities they serve.

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6

Accountability to community

Everyone receives care from a primary care system that is accountable to the communities it serves.

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Survey Methods

The 2025 OurCare National Survey was as part of a national engagement initiative on the future of primary care in Canada. Data displayed reflect results collected between April 16 and July 30, 2025

This bilingual, online survey explored how people's experiences with primary care align with the OurCare Standard—a framework describing what everyone in Canada should be able to expect from primary care.

The survey was developed with input from clinicians, researchers, policy-makers, and patient and caregiver advocates.It included 69 questions, with some tailored based on participants' experiences.

Who participated:

Adults aged 18 or older living in Canada

Recruited through online panels and public outreach (TV, radio, newspapers, social media, and partner networks)

Survey data collection was conducted by Vox Pop Labs. In total, 22,308 people responded to the survey, and 16,299 completed responses were analyzed.

Data analysis:

Analyses used weighted data to reflect the Canadian adult population based on 2021 Census characteristics (sex, age, education, region, language spoken at home, Canadian-born status, and race). Estimates of adults without a family doctor, nurse practitioner, or primary care team were based on 2024 population data from Statistics Canada.